FAQ
We are primarily an online boutique. However, a lot of our products can be found in many stores around the world.
Simply create a customer account and opt in to join our mailing list. We’ll even give you 20% off your next order when you join.
Long story short, sometimes! The easiest way is to type the SKU number/product code name in the SEARCH bar on our website and see if it is available. If it is not available, send us an email or a message on any of our social media accounts and let us know how much you love it and we might just add it to the website!
We love making new connections and working with other boss babes! Feel free to send us an email or reach out to us on one of our social media platforms and we would be happy to discuss a collab with you.
Please submit all artwork and portfolios to artworksubmissions@graphiquedefrance.com for review.
Please click the My Account link at the top right-hand side of our site to check your order status.
If you have already submitted an order and would like to change or cancel the order please Email customer service ASAP. We will do our best to change/cancel the order before shipping.
You will be sent an order confirmation email as well as a shipment email with a link to track your shipment. When an order is sent via SmartPost, you cannot track the package on USPS.com immediately. Your shipment originates with FedEx and is then transferred to your local post office.
Click the My Account link at the top right-hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your package was delivered. If your package shows a status of "delivered", please contact customer service.
Click the My Account link at the top right-hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
If you believe that you have received the wrong product, please Email Us.
Back-ordered items are not available for purchase until back in stock. Add out of stock items to your Wishlist to be notified when they become available.
USPS, FedEx Ground and SmartPost.
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the checkout page where you will be offered shipping method choices and their prices. We will ship your order shortly after we receive payment from you. Free shipping applies to qualifying US Continental orders over $30+ only.
International shipping is not available at this time.
To purchase our calendars:
Canada: www.calendarclub.ca
Australia: www.calendarclub.com.au
Canadian Distributor: www.bellaflor.ca
UK/Western Europe: www.browntroutuk.com
Click here to visit our store on Amazon for all other international purchases.
Original sales receipt must accompany returns.
Returns Accepted Up To 7 Days After Delivery:
We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only.
Items must be in "new, unaltered and unused condition":
Definition of new, unaltered and unused condition is:
without showing signs of wear or damage in any way within 7 calendar days of the delivery date (after 7 days no returns are allowed) must not be a special order or a custom order unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.
Damaged Items:
If an item is received damaged or is incorrectly shipped by us, please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund. Refunds are contingent upon inspection of item(s) once we receive it. There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. You MUST contact us within 7 days if you intend to return ANY item sent from our store. Items returned to us AFTER 7 days and WITHOUT contacting us, will NOT be refunded.
Return Shipping Costs:
Customer is responsible for all shipping costs if seller is not at fault.
Click the My Account link at the top right-hand side of our site. Click the register button under New Customer.
Click the My Account link at the top right-hand side of our site and log in to edit your account information.
Click the My Account link at the top right-hand side of our site. Fill in the field with the email address you used to sign-up and click the forgot my password link. Check your inbox for your password reset email and click the verification link to reset your password.
Click the My Account link at the top right-hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact Customer Service.
Consumer orders are charged tax if the customer resides in California, Florida, Massachusetts or Virginia. This policy may change according to any new sales tax laws. Sales tax is reflected automatically in your order during checkout.
Please refer to the My Account link at the top right-hand side of our site to print any and all invoices.
Your credit card will be charged within 24 hours prior to shipment of your item(s).
Credits usually take 7-10 business days from the time we receive your item(s).
It is our commitment to provide you with the best quality products at the best price. We value your business and strive to keep our customers satisfied. If for any reason you are unsatisfied with your recent purchase, please contact Customer Service.
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
This website is protected with SSL (Secure Socket Layer) encryption, the highest standard in Internet security.
Gift Certificates are not available at this time.
To find the product(s) you are looking for, you may use the navigation menu at the top, left of our website. Type a keyword or SKU number/product code name into the SEARCH box. If you are having any trouble locating a product, feel free to contact Customer Service.
After adding items to your cart, click "View Cart” link at the top of our site to view your cart. Continue to the Contact Information page. On the right hand side of the page art you will see a box that says “Discount Code”, where you may enter your coupon code. If a valid discount, savings will automatically reflect your cart.
General Inquiries/Support:
Call 1-800-444-1464 Monday-Friday 9am-5pm or Email Us
Career Opportunities: HR@graphiquedefrance.com
Art Submissions: artworksubmissions@graphiquedefrance.com
If you are experiencing any technical issues with the website please email webmaster@graphiquedefrance.com. We will work to resolve all issues ASAP.